Shipping & Returns

Shipping Policy

Last updated: 10/8/2025

Where We Ship

We ship to all U.S. states (including Alaska and Hawaii), U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands), PO Boxes, and APO/FPO addresses.
International shipping is available to any destination served by USPS (subject to carrier restrictions and local import regulations).
Some destinations (remote areas, heavy/oversized items, or restricted services) may require additional shipping charges; if so, we’ll contact you before fulfillment.

Processing Times

Orders are processed within 1 business day (Monday–Friday, excluding U.S. holidays).
Order Cutoff: Orders placed after 2:00 PM ET (Miami time) are processed the next business day.
You will receive a shipment confirmation email with tracking when your order ships.

Shipping Rates & Services

USA — Standard Shipping: Free nationwide.
Ships via USPS Ground Advantage by default. Transit time matches USPS for your destination.
International: Real-time USPS rates are calculated at checkout.
Oversize/Heavy/Remote: Additional charges may apply; we’ll notify you prior to shipment.

Delivery Estimates

Delivery windows match USPS for the service used and are not guaranteed. Carriers may experience delays due to weather, peak seasons, or other factors beyond our control.

Duties & Taxes (International)

International orders ship DDU (Delivered Duty Unpaid). Recipients are responsible for all import duties, taxes, and fees upon delivery. Packages refused due to unpaid duties/taxes are not eligible for a refund of shipping charges.

Address Changes & Order Edits

You may cancel or edit your order within 1 hour of placement. After that window—or once the order ships—we cannot modify the address or reroute the package. Reshipments due to incorrect or incomplete addresses may incur additional charges.

Delivery Issues

Marked “Delivered” but not received: Please wait 24 hours, check with neighbors/building staff, and contact the carrier. If still unresolved, email us within 3 days of the “Delivered” scan at info@symbionixeco.com.
Lost in transit: For domestic shipments, we consider a package lost if there is no tracking movement for 10 business days; for international, 30 calendar days. We will open a trace/claim with the carrier and assist with a replacement or refund per our policy.
Damaged on arrival: Contact us within 7 days of delivery with photos of the item and all packaging. Keep all materials while we file a claim.

Signature on Delivery

A signature may be required at our discretion (e.g., for high-value orders or high-risk addresses).

Split Shipments

To expedite delivery, items in the same order may ship separately at no extra cost.

Holidays & Peak Seasons

Processing and transit times may be extended during U.S. holidays and peak shopping periods.

Questions

We’re here to help. Contact SymbionixEco at info@symbionixeco.com
For returns, please see our Return Policy.

Return & Exchange Policy

Easy Returns

We want you to love your purchase. If you’re not satisfied, eligible items can be returned within 30 days of delivery for a refund.

Eligibility

To be eligible for a return, items must be:

Unused, unopened, and in original packaging
In the same condition that you received them
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For safety, quality control, and regulatory reasons, the following cannot be returned:

Opened or used fertilizers, soil mixes, substrates, or any item with a broken seal
Custom blends or made-to-order items
Final sale or clearance items (as marked on the product page)
Digital products and gift cards

If a product arrives damaged or you received the wrong item, please see “Items Damaged, Defective, or Incorrect” below — you’re covered.

How to Start a Return (RMA)

Email info@symbionixeco.com with your order number, item(s), and reason for return.
We’ll confirm eligibility and issue a Return Merchandise Authorization (RMA) with instructions.
Ship the item back within 14 days of RMA approval. Use a trackable service and keep your receipt.

Returns sent without an RMA or to the wrong address may be refused.

Return Shipping Costs

Customer-initiated returns (change of mind, ordered wrong item/size, etc.): shipping is paid by the customer.
Our error (damaged, defective, wrong item): we’ll provide a prepaid label or reimburse reasonable shipping costs.
Original shipping charges (if any) are non-refundable.

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.
Approved refunds are issued to your original payment method within 3–7 business days.
If the return is not in original, resalable condition, a restocking fee up to 15% may apply or the return may be refused.

Exchanges

Need a different item? The fastest way is to place a new order and return the original per this policy. If you prefer a direct exchange, contact info@symbionixeco.com and we’ll advise based on stock availability.

Items Damaged, Defective, or Incorrect

Please contact us at info@symbionixeco.com within:

7 days of delivery for damage (include photos of the product and all packaging)
7 days for incorrect items or shortages

We’ll make it right with a replacement, store credit, or refund according to your preference and product availability.

Refused / Undeliverable Packages

Packages returned to us as refused, unclaimed, or undeliverable due to incorrect address or failure to pick up will be refunded minus original shipping (if any) and any carrier return fees. Reshipments can be arranged; additional shipping charges will apply.

International Orders (Duties & Taxes)

International orders ship DDU (Delivered Duty Unpaid). Recipients are responsible for import duties, taxes, and fees. Packages refused due to unpaid duties/taxes aren’t eligible for a refund of shipping charges.

Warranty & Product Quality

If you experience a quality issue upon opening a sealed product, contact info@symbionixeco.com within 7 days of delivery with your order number, batch/lot (if available), and photos. We’ll investigate and assist per our guarantee.